Cancellation Policy


By completing your online reservation, you are agreeing to your credit card being processed immediately or your travel being charged to a preapproved Corporate Account and to the Airways Cancellation Policy.

On Airport Shared Ride and Private Vehicle Service, a minimum cancellation notice of 12 hours from scheduled pickup time or flight arrival time applies. Reservations can be modified or cancelled online up to 12 hours in advance or by contacting our office 24 hours a day. The conditions of the cancellations are as follows:

  1. No shows or under 12 hours before: NO REFUND or Credits issued.
  2. Cancellations over 12 hours before: Full Credit for future travel within 2 years* OR a 90% refund of credit card amount processed.

Airways Transit monitors your incoming flight. Passengers are not considered a no show if their flight delays or cancels. In the event of a flight cancellation please contact us promptly with your new flight information. Changes to your flight itinerary are not considered cancellations.

On Charter Services, a minimum cancellation notice of 24 hours from scheduled pickup time or expected arrival time applies.  The Cancellation Policy will follow the policy of that service provider for Charters requiring special equipment.

Customers should obtain a confirmation number when cancelling a reservation.

*Updated 04/07/2020 - Due to COVID 19 travel concerns, we have chosen to extend the 1 year 100% Service Credit expiry to 2 years